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Business Process Outsourcing · Umhlanga, South Africa

People Centric Partners.

The right partner to drive your business forward. Dynamic leaders in BPO serving South Africa, the USA, and the United Kingdom — 24/7, 365 days a year.

0+
Trained Staff
0+
Sales / Month
1K+
Weekly Interactions
What we do

Every stage of your customer journey, covered.

From the first inbound call to complex back-office operations — Amalfi covers the full spectrum across three global markets.

01
Inbound Customer Service
Responsive, professional handling of every inbound enquiry — live calls, email, and digital channels. Your customers reach a knowledgeable team, every time.
Core
02
Outbound Sales
15,000+ unique sales delivered per month across SA, UK, and USA. Opted-in data, trained agents, and a results-first approach to every campaign.
Core
03
Debt Collection & Management
Compliant, measured debt recovery across SA and UK markets. Managed to recovery rate, not just activity metrics.
04
Lead Generation & Hot Keys
High-quality, pre-qualified leads transferred live and ready to close. Opted-in data only. No cold lists, no compliance risk.
05
Back-Office Solutions
Operational support that keeps the front-end running — data management, processing, and administrative workflows built to scale.
06
Workforce Planning, RTM & Quality
Real-time management, quality assurance, and compliance monitoring. The infrastructure that maintains service standards at volume.
07
Retention
Protecting your client base. Structured retention campaigns designed to reduce churn and increase lifetime value across all markets.
08
Website Design, SEO & Social Media
In-house digital capability. Custom web development, search optimisation, and social media management — no third-party bottlenecks.
0+
Highly trained staff across all service lines
0K+
Unique sales delivered every month
1K+
Weekly worldwide customer interactions
Where we operate

Three markets. One standard.

Built in South Africa, trusted by clients in the United Kingdom and United States. The same compliance rigour, wherever your customers are.

South Africa
Our operational home. 250+ agents in Umhlanga Ridge, Durban. Full POPIA compliance. The core from which everything else is powered.
Home Market
United Kingdom
ICO registered. GDPR compliant. Veriform partnership for UK digital data integrity. UK consumer regulations followed precisely on every campaign.
ICO Registered
United States
North American operations supported by the same technology and compliance stack. Your US customers receive the same level of service as any other market.
Active Operations
Trust & compliance

Certified. Audited. Accountable.

In a market where compliance is table stakes, Amalfi treats it as a competitive advantage.

GDPR Compliant
Full compliance with EU data protection regulation for all UK and European campaigns.
ICO Registered
Registered with the UK Information Commissioner's Office. Reference available on request.
POPI Compliant
Fully aligned with the Protection of Personal Information Act for all South African operations.
PCI Compliant
Payment Card Industry standards maintained across all agent workstations and data flows.
Veriform Partner
Third-party verification of all opted-in data. Every lead validated before any outreach.
Opted-In Leads Only
No cold data. All contacts have provided explicit consent. Clean lists, lower risk.
Get in touch

Talk to us, so we can
talk to your customers.

Let's start a conversation

Tell us about your campaign — market, volume, and timeline. We'll give you a straight answer on what we can deliver and what it costs.

031 816 9060
yourbusiness@amalfioutsourcing.com
Park Square, Block B, Level 3, Umhlanga Ridge, 4051